CPaaS Developer Digest - 2026-09-22

Generated: 2026-09-22 11:56 -07:00

Highlights

• Add Tools and Human Transfer to a Vonage + Deepgram Voice AgentVonageVonage Developer Blog2026-09-22
• 9 IVR software tools to compare in 2026RingCentralRingCentral Blog2026-09-22
• Customer service analytics: Metrics, methods, and toolsRingCentralRingCentral Blog2026-09-22

By Provider

Nextiva

• 7 Best Answering Services for Small Businesses in 2026NextivaNextiva Blog2026-09-21

RingCentral

• 9 IVR software tools to compare in 2026RingCentralRingCentral Blog2026-09-22
• Customer service analytics: Metrics, methods, and toolsRingCentralRingCentral Blog2026-09-22
• Conversational AI for customer service: How it works in practiceRingCentralRingCentral Blog2026-09-22
• Franchise phone systems: A guide for multi-location ownersRingCentralRingCentral Blog2026-09-22

Twilio

• Introducing Provider Failover and “Auto” mode Provider selection for Real-Time Transcriptions on October 22, 2026TwilioTwilio Product Changelog2026-09-22

Vonage

• Add Tools and Human Transfer to a Vonage + Deepgram Voice AgentVonageVonage Developer Blog2026-09-22